FAQS

Below are all the details you need about the London Landmarks Half Marathon official merchandise.

From where the Scimitar stand will be on race day to opportunities to buy merchandise after the event, you’ll find all the details you need below.

WHY CAN I VIEW PRODUCTS BUT NOT BUY THEM?

The first opportunity to buy London Landmarks Half Marathon official merchandise will on race day at the Scimitar stand by the bag drop on Waterloo Place.

In the run-up to the event, products are visible on the online shop so you can view the size guides, get an idea of your favourite items and share them with your running friends!

Official merchandise will also be available to buy online from Wednesday 27th March at 10am subject to availability after the event.

WHY CAN’T I BUY PRODUCTS BEFORE THE RACE?

We’ve worked really hard to design and produce the best possible range for LLHM 2019 which has been a lengthy process.

Due to the lead times in producing bespoke products in high volume, the manufacturer is unable to get the items dispatched in advance of the race. We will have all the products on sale ready for race day and we would love you to come and check out the range.

We’re really sorry we couldn’t have produced them earlier this year. We know this isn’t ideal and assure you that this will change for LLHM 2020.

WHEN WILL I BE ABLE TO BUY MERCHANDISE ONLINE?

The London Landmarks Half Marathon online shop will be open for purchasing on Wednesday 27th March at 10am.

Stock may be limited initially, but we’ve developed a handy reminder system, which will email you as soon as the product and size is back in stock and available to purchase online. Head to the out of stock product and enter your email address for automated updates.

For the latest updates and information regarding the online shop and available stock, follow us on Facebook & Twitter.

CAN I BUY MERCHANDISE NOW?

Your first opportunity to buy merchandise will be at the Scimitar stand on race day.

Look out for the official merchandise marquee on Waterloo Place (by the bag drop). You won’t be able to miss it!

I'M SIGNED UP FOR LLHM 2019. IF MERCHANDISE IS FOR SALE, WILL I STILL GET MY FREE TECHNICAL T-SHIRT?

Yes. All LLHM participants will still get the free official race technical t-shirt in their race pack.

WHAT TIME WILL THE MERCHANDISE MARQUEE BE OPEN?

The Scimitar team will be opening the tent at 7:30am on race morning. If you’re intending on purchasing prior to the event, we highly recommend getting to the marquee early to avoid queues and delays close to the beginning of your wave.

The stand will remain open throughout the race to purchase merchandise, and will be open until 2:45pm.

Alternatively, at the end of the race, you can visit the Scimitar marquee to purchase your official merchandise and to celebrate your brilliant achievement in finishing the 2019 London Landmarks Half Marathon.

CAN I TRY ITEMS ON ON RACE DAY?

We will have a number of size sets available for trying on before purchase, simply ask a member of staff.

CAN I RETURN OR EXCHANGE AFTER THE EVENT?

In short, yes!

We allow 14 days from delivery for a refund (as long as the item is returned in immaculate condition) and 30 days for a size exchange. 

The address for a return/exchange is as follows:

London Landmarks Online Shop C/O Scimitar
Severn House
Hylton Road
Worcester
WR2 5JS

Simply include a note with your order number and reason for exchange/refund, and the team will action as soon as it’s received. Please note, return shipping will not be covered by Scimitar unless the item is faulty or unless the order is incorrect.

For more information on the return & exchange process, email us at info@llhm-merchandise.co.uk.

WHERE CAN I FIND SIZES FOR EACH ITEM?

Each product has a size guide tab in the product description so you can select the best fit for you.

HOW DO I GET IN TOUCH?

Email us at info@llhm-merchandise.co.uk and the team will get back to you within a working day.